When we think of retail, our minds often jump to supermarkets or department stores. A quick online search reveals a flood of advice tailored to these types of businesses, offering tips on how to streamline operations and improve performance. But retail isn’t a one-size-fits-all industry. Sub-sectors like pet stores are often overlooked in broader conversations. And yet, the needs of a pet retail business and its staff are uniquely complex. After all, the ‘products’ in a pet store are living ani...

In today’s rapidly evolving business landscape, customer expectations are higher than ever. Therefore, in order to meet and exceed these expectations, businesses must look to enhance their customer service. And the best way to do just that? Optimizing your customer service training. By rolling out comprehensive training to your workforce, you empower your employees to deliver outstanding service and memorable experiences with every interaction.

Today’s consumers are characterized by their demand for more. No longer satisfied with reliable products at competitive pricing, they desire an all-encompassing service that’s optimized across every touchpoint. In short, they are all about the experience. This makes customer experience (CX) the new battleground for businesses looking for that competitive edge, and technology can provide exactly that.

There’s a lot to consider in the running of a retail store. From the customer experience to the sometimes neglected backroom operations, retail consists of numerous activities that play their part in the functioning of the business. But just functioning is not enough for those looking to remain competitive—every inch of the business must be optimized. Understanding and improving retail store operations can go a long way in ensuring your store is operating at peak performance.

How we work is changing. More than 80% of the global workforce is made up of deskless workers—those who work outside of the traditional office environment and typical workplace model. So it’s understandable that the way we train this workforce must also change. It’s critical that employers find new methods to educate their dispersed employees in an effective and efficient way.