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Zachary Francis

I'm an experienced freelance writer specialising in B2B copywriting. Through SEO optimization and thorough research, I provide engaging content that ranks high in Google's organic search listings.

I have worked for a variety of companies that range from start-ups to industry leaders.

I'm definitely less pretentious than my picture suggests.

10 Customer Service Training Topics & Ideas

In today’s rapidly evolving business landscape, customer expectations are higher than ever. Therefore, in order to meet and exceed these expectations, businesses must look to enhance their customer service. And the best way to do just that? Optimizing your customer service training. By rolling out comprehensive training to your workforce, you empower your employees to deliver outstanding service and memorable experiences with every interaction.

5 Technologies to Enhance Customer Experience

Today’s consumers are characterized by their demand for more. No longer satisfied with reliable products at competitive pricing, they desire an all-encompassing service that’s optimized across every touchpoint. In short, they are all about the experience. This makes customer experience (CX) the new battleground for businesses looking for that competitive edge, and technology can provide exactly that.

How To Optimize Your Retail Store Operations

There’s a lot to consider in the running of a retail store. From the customer experience to the sometimes neglected backroom operations, retail consists of numerous activities that play their part in the functioning of the business. But just functioning is not enough for those looking to remain competitive—every inch of the business must be optimized. Understanding and improving retail store operations can go a long way in ensuring your store is operating at peak performance.

eduMe Reviews 2022: What 30+ verified customers say about eduMe

How we work is changing. More than 80% of the global workforce is made up of deskless workers—those who work outside of the traditional office environment and typical workplace model. So it’s understandable that the way we train this workforce must also change. It’s critical that employers find new methods to educate their dispersed employees in an effective and efficient way.

A News Education • 24th January 2022

Abortion Rights in Latin America

Trigger warning: This article will discuss abortion, rape, discrimination and gender violence. Feel free to skip this one if you could be affected by these topics. On 7th September 2021 the Mexico Supreme Court unanimously ruled that criminal penalties for abortion are unconstitutional, marking a historic moment for a country that previously enforced some of the world’s most prohibitive laws against the procedure. This ruling could pave the way for complete decriminalisation of abortions.